Topic of Interest: #MSO (78 Articles Found)

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Single contractor to handle several municipal services in Tampines under new pilot

In a bid to deliver municipal services more efficiently, a single contractor will be appointed to handle such services in Tampines under a new pilot project. Services include the cleaning of public areas, enforcement against smoking or littering,…

Pilot project to outsource municipal services in Tampines to single third party contractor

Residents in Tampines will get major municipal services delivered cheaper, better, faster and smarter, under a new pilot project to outsource these services to a single third-party contractor. These services include the cleaning of common areas, pest control…

How digital tech can help Singapore tackle crises and build a better society

Singapore is an island city-state. We have no natural resources other than the creativity and industry of our people. In the face of these challenges, technology has been Singapore’s ally. Prior to the pandemic, we had already been…

Changes to how cases are updated and reflected on OneService app

We thank Ms Koh Kim Lian for her letter (Case closed on OneService despite unresolved issue, Dec 31, 2020). When Ms Koh’s initial feedback through the OneService app on Nov 23 last year was received, an HDB officer…

Case closed on OneService despite unresolved municipal issue

OneService has been touted as a convenient one-stop service to report municipal issues. But there seems to be a focus on quickly closing a reported case to achieve a high rate of “closure”, while the underlying problem is…

When public walkways, shelters fall short of expectations

The multi-storey carpark at the Waterway Sundew estate in Punggol boasts what resident Katherine calls an “open-top concept” – a breezy ceiling located, curiously, on the first floor. “So on rainy days, you will be totally drenched walking…

Second-hand smoke complaints in residential areas rise as more work from home due to Covid-19

Complaints about second-hand smoke in residential areas here have risen in recent months, with MPs taking various steps to address the issues. Such feedback exceeded 2,500 reports a month for May and June, from below 2,000 monthly before,…

Need to understand motivations to counter persistent pigeon feeders: NParks

For at least a year, residents living along Lorong 4 Toa Payoh have had to contend with some unwelcome visitors – pigeons. Mr Simon Lam, describing “nightmare” scenes of pigeons roosting on the ledge of his 17th floor…

As OneService reports against safe distancing offenders increase, some frontliners get assaulted

Snitching saves lives these days, we suppose, and the powers that be are more than happy that Singaporeans are playing their part in tattling on others who aren’t following the rules. In the days since the circuit breaker…

New QR code initiative to speed up process of providing feedback on municipal issues

MSO has launched an initiative to simplify the way residents can report issues. Under the programme, called OneService Lite, QR codes can be scanned at places where residents frequent, such as HDB lift landings. They can then send…

Agencies will explain rationale of decisions even if public’s request not met

We thank Mr Luo Siao Ping for his feedback (Govt agencies yet to catch up to 4G leaders’ vision, Jan 24). The OneService app is designed for quick resolution of municipal issues by coordinating the responses across government…

Govt agencies yet to catch up to 4G leaders’ vision

I am heartened to note that our 4G leaders have on numerous occasions expressed their desire to engage Singaporeans in policy formulation. However, my recent encounters with the public sector make me feel that the government ministries and…

Noise meters installed at void decks, community spaces in 5 HDB estates

Noise meters have been installed at community spaces such as void decks and basketball courts in five locations across Singapore, in an effort to bring down noise levels in housing estates. The gadgets were placed in Ang Mo…

Public education campaign shows how stopping littering, feeding can curb pigeon nuisance

Yio Chu Kang residents had been getting in a flutter about flocks of pigeons causing a nuisance, but local authorities believe a public education campaign it ran last year has helped to reduce the problem. Grassroots leaders knocked…

Parliament: 683 enforcement notices issued for pigeon feeding offences in past 3 years

683 enforcement notices were issued for pigeon feeding offences over the past three years, said Senior Parliamentary Secretary for Home Affairs and National Development Sun Xueling on Wed. “The NParks takes measures to deter the feeding of pigeons,…

Restored bridge over Pang Sua Canal links up Bukit Panjang, boosts connectivity for residents

It will never be a bridge too far again for residents of Senja ward, in Bukit Panjang. For a year, it would take teenager Ricardo Tan who lives in Blk 629 Senja Road about 35 minutes to get…

Residents can soon book neighbourhood facilities, get parking receipts on MSO’s OneService app

MSO will introduce new features to its OneService app from this year, which will make it more convenient for residents to perform simple transactions and engage one another, MCCY Minister Grace Fu said on Wed. Ms Fu, who…

Finding open-air public parking to get easier

Finding open-air public parking will soon get easier for drivers here, with an upcoming digital service that will let them check the availability of spaces before reaching a parking lot. The service is one of several new initiatives…

OneService mobile app gets new parking feature

A new feature on the OneService mobile app will now make it easier to find parking and pay for it. The app, launched by MSO in 2015, allows residents to report municipal issues without having to figure out…

AVA urges people not to feed pigeons amid a sharp rise in feedback about the birds

Drying clothes outside your home is a mundane task for most people, but not for Mdm Margaret Tan, who lives in a ground floor HDB flat in Balam Road. The 66-year-old retiree simply cannot do that. She has…

No collection of abandoned shared bike, so what can the public do?

In Jan, I noticed that there was an ofo shared bicycle with a seat missing, left near my apartment. I used the OneService mobile application to report the matter to MSO, and one month later, the bike was…

Beware QR code loophole, consider other measures to improve active mobility drive

I fully support the actions taken recently by LTA to license the bike-sharing operators and to implement mandatory registration for e-scooters. These actions should go some way to tackle irresponsible users. However, I would like to highlight one…

MSO to help with small-scale local infrastructure through new fund

MSO will be able to tap into a new S$3.6 million fund to help with small-scale infrastructure projects over the next two years, announced MCCY Minister Grace Fu on Tues. The scheme comes on top of other funding…

Bike operators required to act on feedback from app

We thank Mr Koh Swee Keow for his letter (Follow up on bike complaints; Dec 8). The “Shared Bicycles” category in the MSO’s OneService App provides residents with a convenient platform to report the indiscriminate parking of shared…

Follow up on bike complaints

The OneService mobile app was launched in Jan 2015 as part of the Government’s efforts to provide a channel for reporting municipal issues within Singapore. Some of these issues include littering and pests. A month ago, the indiscriminate…

Abandoned shared bikes becoming an eyesore in your neighbourhood? Report them with this app

Residents frustrated with shared bicycles indiscriminately parked or abandoned in their neighbourhood will have a new way to report them, via the MSO OneService mobile application. Information sent via the app will be passed on “directly” to the…

OneService app, portal enhanced to simplify residents’ feedback process

MSO has enhanced its OneService app and Web portal to make the process of providing feedback simpler and retrieving municipal information easier for residents. Unveiled by MCCY Minister Grace Fu at the Municipal Services Awards ceremony on Thurs,…

OneService app relevant only for govt agencies, town councils

We thank Mr Gan Hee Ann for his letter (Disappointing experience using OneService app; July 30). The Municipal Services Office (MSO) focuses on improving coordination in the delivery of municipal services by government agencies and town councils. MSO’s…

Disappointing experience using OneService app

Despite news of the improved OneService mobile app and portal, my experience in making a report through the app was unsatisfactory. On July 12, I reported a malfunctioning tap and urinal in a male toilet at AMK Hub.…

Cleanliness, roads and footpaths top complaints among residents

When engineer Ng Chang Chong, 31, noticed that there was a crack in the footpath near his Clementi home in Apr, he used his mobile phone to take a picture. Less than two weeks later, the footpath was…

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